Moin

Reporting a problem ​

If something goes wrong, send a report from the app, or post on the forum with what you did, what happened, and your app's logs.

Send a report ​

  1. Open Settings and choose Send feedback under Troubleshooting. On a computer or tablet, the bug button beside Settings, above your connections, opens it too.
  2. Describe what happened. Add a contact if you'd like us to be able to ask you more.
  3. Choose Send.

The app sends your description and its logs to Moin and shows a reference, such as R-7K2M9Q. Mention it if you also post on the forum. If sending fails, post on the forum instead.

Start a post ​

Open Settings and choose Forum. Your browser opens the forum. Sign in if asked, start a post in the Support category, say which app version and platform you use, describe the problem, and attach your logs. Your version is at the bottom of Settings.

Export your logs ​

  1. Open Settings.
  2. Under Troubleshooting, choose Export logs.
    • On a phone, the share sheet opens. Save the file to Files, or send it to yourself.
    • On a computer, the file is saved to your Downloads folder. Choose Show to open it.
  3. Attach the file to your forum post.

Record more detail ​

Detailed logging adds more about calls and screen sharing to your logs. If a problem keeps happening, open Settings, turn on Detailed logging under Troubleshooting, make the problem happen again, then send a report or export your logs. It fills the logs faster, so it turns itself off after 24 hours.

What the logs contain ​

The logs record what the app did and when: starting, connecting, rooms, calls, screen sharing, and anything that failed. They cover the last few days of use, up to about 32 MB.

They never contain passwords, invitation links, nicknames, room or community names, messages, or file paths, which could include your account name. They can contain server addresses, and they contain anonymous identifiers for your device, the server, the room, and each screen share, so logs from the people in the same call can be matched up. The file is plain text, so you can read it before you post it.

A report sends the same logs. We keep it for 180 days. To have it deleted sooner, write to contact@moin.chat with its reference. The privacy policy says what a report contains.